Memorial Hermann clinicians send Houston patients an AI drafted explanation of their own test results
Memorial Hermann Health System says its clinicians are using an artificial intelligence assistant built into Epic to draft the note a patient receives with a lab or imaging result. The draft is written in plain language rather than clinical terms and the clinician can review, edit and personalize it before sharing it with the patient. The health system reports that patients sent 32% fewer follow up messages about test results when the clinician started from the draft. It reports the tool has helped care teams write over 55,000 messages and that clinicians starting from a draft saved an average of nine seconds per result comment. The feature was piloted in December of 2025 in the system's innovation clinic and use has since expanded across the system. A health system trade publication that read the same announcement noted every one of those figures comes from the software vendor and its customer. No baseline, control arm or denominator is published beside them, and the share describes only the clinicians who chose to work from a draft. The system's chief medical information officer says the technology is designed to support rather than replace the clinician's judgment.
How to take part
A private health system's software rollout carries no comment window and no hearing. The announcement publishes a media contact and a media hotline. A patient of the system sees the drafted note in the message that carries their own result, and the clinician who sent it is the person to ask about it.
Where
1 county. In Houston-Pasadena-The Woodlands.
Timeline
- decided
Date the health system published the account of the rollout
- Today
How this decision moved
One dated line per check, oldest first. A line that says nothing changed means somebody looked and it had not.
- 2026-09-17
Admitted to the record. The health system's own announcement is where the public first learned that a model drafts the sentence a Houston patient reads beside their lab or imaging result. Every figure in it was published by the software vendor and its customer, and a trade publication reading the same announcement two days later named what they leave out.
- 2026-09-20
The health system's account of clinicians sending Houston patients an AI drafted explanation of their own results still stands. Nothing has moved on what the assistant drafts or on the clinician who reviews it before it goes out.
- 2026-09-23
Houston patients are still getting an explanation of their own results that software drafted first.
- 2026-09-26
Memorial Hermann patients still receive an explanation of their results that software drafted first.
The evidence
Every fact above rests on one of these. The words are the source's own.
Clinicians at Memorial Hermann Health System (MHHS) are using a new artificial intelligence (AI) tool built directly into Epic to help patients better understand their test results and to make informed decisions about next steps in their care journey.Memorial Hermann Health System announcement Primary source, the company · prnewswire.com
As clinicians review lab and imaging results in Epic's In Basket, Art helps generate an initial draft patient note in real time, using clear, patient-friendly language instead of complex medical terms.Memorial Hermann Health System announcement Primary source, the company · prnewswire.com
Clinicians can then review, edit and personalize the draft, giving them more time to focus on the patient's care and next steps.Memorial Hermann Health System announcement Primary source, the company · prnewswire.com
Since Memorial Hermann began using the feature, patients have sent 32% fewer follow-up messages about test results when clinicians started with Art's draft, reducing the number of return questions while helping patients receive the information they need at the time they receive their results.Memorial Hermann Health System announcement Primary source, the company · prnewswire.com
Art has helped Memorial Hermann's care teams write over 55,000 messages to patients.Memorial Hermann Health System announcement Primary source, the company · prnewswire.com
So far, clinicians who have started with Art's draft have saved an average of nine seconds per result comment.Memorial Hermann Health System announcement Primary source, the company · prnewswire.com
Memorial Hermann piloted the feature in December of 2025 in their innovation clinic for clinician feedback and has quickly expanded use across the System.Memorial Hermann Health System announcement Primary source, the company · prnewswire.com
This technology is designed to support, not replace, the role of the clinician's judgment and relationship with the patient.Memorial Hermann Health System announcement, Dr. Ryan Walsh Primary source, the company · prnewswire.com
All three figures come from Epic and its customer. No baseline, control arm or denominator accompanies them.healthsystemCIO, September 10th, 2026 Journalism · healthsystemcio.com
Specifically, the 32% describes clinicians who chose to work from a draft.healthsystemCIO, September 10th, 2026 Journalism · healthsystemcio.com
Questions about this decision
Answered from the record itself. Every answer is assembled from stored fields, so an answer the record has no basis for is left out rather than guessed.
What is this decision?
Memorial Hermann Health System says its clinicians are using an artificial intelligence assistant built into Epic to draft the note a patient receives with a lab or imaging result. The draft is written in plain language rather than clinical terms and the clinician can review, edit and personalize it before sharing it with the patient. The health system reports that patients sent 32% fewer follow up messages about test results when the clinician started from the draft. It reports the tool has helped care teams write over 55,000 messages and that clinicians starting from a draft saved an average of nine seconds per result comment. The feature was piloted in December of 2025 in the system's innovation clinic and use has since expanded across the system. A health system trade publication that read the same announcement noted every one of those figures comes from the software vendor and its customer. No baseline, control arm or denominator is published beside them, and the share describes only the clinicians who chose to work from a draft. The system's chief medical information officer says the technology is designed to support rather than replace the clinician's judgment.
Who decides it?
Memorial Hermann Health System decides. The record names the deciding body for every entry it carries.
Can the public take part?
A private health system's software rollout carries no comment window and no hearing. The announcement publishes a media contact and a media hotline. A patient of the system sees the drafted note in the message that carries their own result, and the clinician who sent it is the person to ask about it. No dated public window is on the record. The deciding body is named and reachable.
Where in Texas does it apply?
It covers Harris County in the Houston-Pasadena-The Woodlands, TX area.
Has it been decided?
It has been decided. The dates on the item page carry when.
What happens next?
No future date is on the record. The last dated step on it was decided on September 8th.
When did it start?
The earliest date on its record is September 8th, 2026.
What kind of decision is it?
It is filed under health and education.
What sources back it?
Two sources back it. One of them is primary.
Is it on the ERCOT grid?
Yes. It sits inside the ERCOT interconnection.
When was it last checked?
Every fact on it was last verified against its source on September 26th, 2026.
Cite this
Texas AI Docket, Memorial Hermann clinicians send Houston patients an AI drafted explanation of their own test results. Tracked since September 8th, 2026. Last verified September 26th, 2026. https://texasaidocket.com/item/tx-2026-0162/. Reuse permitted under CC BY 4.0 with attribution. The same entry is in the docket JSON as item tx-2026-0162.
Beat
Filed under Health and education, with every other decision on that beat.